BPO Services and Contact center solutions

Our service offerings include:

HR Analytics

Hiring and Retention

  • Predictive Hiring Models
  • Life Enhancement Scorecards
  • Exit Dashboards

Performance Management

  • Performance Program Design
  • Variable Incentive Scheme
  • Performance Trigger Prediction

Compensation and Benefits (C&B)

  • C&B Design and Optimization
  • Compensation Scorecards
  • Base Cost Monitors
  • Benefit Penetration Analysis

Information Management

  • Resource and Vendor Management Systems
  • Performance Monitoring Tools
  • Web-enabled Decision Scorecards
  • Dynamic C&B Administration

Workforce Development

  • Optimal Staffing Dashboards
  • Talent Inventory Matrix
  • M&A Analytics
  • Retention
  • Models

Training and Development

  • Return on Investment Calculation
  • Effectiveness Study

Recruitment Process

  • Manpower Planning
  • External and Job Portal Advertisements
  • Internal Job Posting
  • Campus Recruitment Program
  • CV Management
  • Application Tracking Management
  • End-to-end Sourcing (Including Interview Management)
  • Offer Management
  • Vendor Management
  • Background and Reference Checks
  • Orientation Management
  • Pre-On-boarding Support / Management

Payroll

Pre-Payroll Processing (Build To Gross)

  • Employee Earnings
  • Commissions / Draws
  • Bonus / Incentive Award
  • Reimbursements
  • Employee Deductions
  • Accruals / Arrears
  • Garnishments
  • Time and Attendance

Payroll Processing (Gross To Net)

  • On-Cycle Payment
  • Payroll Reconciliation
  • ACH Direct Deposit
  • Off-cycle Payment
  • Manual Checks
  • Third Party Payment
  • Tax Reporting

Post Payroll Processing

  • Finance Posting
  • Payroll Helpdesk
  • Reports
  • Tax (e-filing)
  • Year-end Activities

Employee Data Management (Workforce Management)

  • Personal Data Management
  • Organizational Management
  • Employee Events Management
    • Employee Salary Corrections
    • Employee Promotions
    • Employee Exit Management

Learning and Performance Management

Administration

  • End-to-end Learning Administration
  • Training Need Identification (TNI) / Training Need Assessment

Development

  • Content Design and Development

Delivery

  • Training Management
  • Reporting
  • Performance Management

Compensation and Benefits

  • Rewards and Recognition
  • Benefits Enrollment
  • Benefits Calculation
  • Compliance Reporting
  • Industry Benchmarking
  • Salary Structure and Administration
  • Pensions Administration
  • Vendor Management

Our solutions enable clients to outperform challenges like:

  • Manage high cost of HR operations
  • Adhere to quality parameters
  • Handle routine HR activities which require high amount of manual intervention
  • Manage disparate legacy HR systems
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